INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Do you offer free shipping?

Free shipping is available for all prepaid orders (PAN India). Cash on delivery (COD) orders will incur an additional Rs. 150/- fee.

Do you offer express shipping?

Same-day shipping within Delhi NCR is available through We fast (Borzo)/Porter, charges borne by the customer. We also provide express shipping options for urgent orders. If you require express shipping, please reach out to us via email (hello@mintedmuse.in) or WhatsApp.

Do you offer COD ?

Yes! We offer Cash On Delivery at an additional shipping charge of INR 150.

What Payment Methods do you accept ?

UPI, Cards, Wallets, Net Banking Cash on Delivery. Your payment information is encrypted and securely processed to protect your privacy.

How many days will it take to deliver an order?

Delivery for prepaid orders generally takes 5-6 business days, with a quicker turnaround of 3-4 days for Delhi NCR. For precise delivery estimates, feel free to reach out via email, WhatsApp, or direct message on Instagram. Please note that unforeseen circumstances, holidays, and potential delays through our delivery partners may impact the delivery schedule of your parcel. For more information, read our Shipping Policy.

Where can I track my order ?

When your order has been shipped, you will receive an email notification from us, which will include the tracking details.

How do I know my order is confirmed?

After placing your order, you will receive an order confirmation via email. Please check your spam/junk folder, as email may occasionally be directed there.

What if I receive a faulty/damaged item ?

Every product we send out is initially quality controlled, however In the rare case that you receive a faulty product, please contact us via email hello@mintedmuse.in within 24 hours.

Insert pictures, videos and clear descriptions of the damage and our team will get back to you at the earliest. DO NOT remove the hang tags for a damaged product as then the product would be considered faulty by the customer. We will replace the item if stock is available or refund you upon return.

Can I return a product ?

Yes, we have a return policy against which we offer store credit of the same amount that is valid for 90 days. This store credit is issued once your product reaches us in an acceptable condition. Please note that we do not have a refund policy. In the case of exchange/return, we require the shipping to be borne by the customer. We can deduct this amount from your store credit.

Can I exchange the product?

Yes, you can exchange for another size or style. In this case, we must be notified within 5 days of the customer receiving their order. However, the pick-up & new shipping charges have to be borne by the customer. Read more about our – Return and Exchange Policy.

How can I get in touch with the customer support ?

You can reach out to us on Instagram or Whatsapp/Call at +919910718745. Our team is available Monday – Saturday, 10 am to 7 pm.

hello@mintedmuse.in

9910718745

Enquiry / Feedback / Product Support

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